Frequently Barked Questions

Q. What is this all about?

Olly’s Box is, literally, for your dog. Our goal is to delight your dog with a monthly box of the coolest dog products available. We sniff and scamper across the country every month on a hunt for the best toys and treats that will help keep your dog happy and healthy.

Q. What is a pupscription?

It’s a secret dog thing, but we’ll share it with you. In the dog world, it is where we deliver a box of goodies to happy pups every month. Don’t yell out “pupscription” around your fur baby; it might just set them off for some crazy excitement! #arfarf

Q. What payment options do I have?

You can pay using Visa, Mastercard, American Express or PayPal. Sorry, but we do not accept bank deposits, slobbery toys, or the neighbour’s cat.

Q. I just signed up – what will my dog receive?

Woohoo! Your dog will now receive a box full of the best dog goodies we can get our paws on; from delectable treats and grooming products, to exciting toys to keep your dog stimulated; each box contains carefully selected goodies for you both to enjoy.

We put in serious research and time into building relationships with suppliers who produce only high quality products, and are designed to help make your dog happier and healthier.

Q. Where do your products come from?

We only work with local suppliers for all edible products. Toys, accessories and grooming products are sourced from all over the world to bring your dog only the best stuff to ruv!

Q. When will I get my Olly’s Box?

If you are a monthly subscriber, your Olly’s Box will be dispatched on the 15th of each month (or the next business day if the 15th falls on a weekend or public holiday).

If you receive Olly's Box every second month, your Olly's Box will be dispatched every two months on the 15th (or the next business day if the 15th falls on a weekend or public holiday).

The monthly cut-off date for new subscription orders is the 10th of the month.

If you purchased a Barkday Olly's Box, Puppy Olly's Box, or One-off Olly's Box, your order will be dispatched within two business days.

As Olly's Box is carefully prepared and dispatched from Brisbane, deliveries within QLD & NSW may take between 1 - 10 business days to arrive, while deliveries to other states and territories may take 3 - 14 business days to arrive. Deliveries to remote areas may take a little longer.

Q. What are my delivery options?

Your delivery options are simple – If you order Olly’s Box, we’ll deliver it. If you don’t order Olly’s Box, we won’t deliver it (#arfarf). We dispatch from Brisbane and deliver via Australia Post and numerous Couriers, with deliveries generally taking between 1 and 14 business days to arrive once dispatched.

Q. Where does Olly’s Box deliver to?

We deliver to lucky doggo's in all parts of Australia; from windy King Island (TAS) to stinkin' hot Alice Springs (NT), sleepy Bamaga (QLD) to Albany (WA).

Q. Will I be able to track my delivery?

Within Australia, absolutely! We’ll email tracking deets to you as soon as your Olly’s Box is dispatched.

Q. Is a signature required?

Yes. No. Confused? Don't be ... it depends on what you tell us when you sign up. By default, a signature is not required. You can change this setting simply by logging into your account. Sorry, but we cannot be held liable for lost or stolen Olly's Boxes, especially if no signature was required for delivery.

Q. When will I be billed?

Your initial payment is processed on the day you join Olly’s Box. All future recurring payments are processed either monthly thereafter, or on the 1st of the month that your subscription renews. All subscriptions auto-renew, including pre-paid purchases/subscriptions. Puppy, Barkday and One-off orders do not auto-renew.

Q. My dog loves this bone/treat/toy/etc? Where do I buy another?

Bark at us on Facebook, Twitter, Instagram, or via our contact us page, and we’ll help you out ASAP!

Q. Which charities do you support?

We have a serious love for dogs and think every dog deserves a loving home. For that reason, we have committed to support rescue organisations all over Australia. You can find out more about who we help here.

Q. Are there any hidden fees?

Nope. It is simply the cost that you agreed to. Delivery is included.

Q. Can I pause or change my pupscriton?

You sure can! Simply reach out to us and we’ll make it happen.

Q. What’s your cancellation policy?

You may cancel your pupscription at any time, simply login here to manage your account. We bet your pup would be happier if you didn’t cancel! Pre-paid accounts can be cancelled, but not refunded.

Q. What about returns?

If we cannot overcome any issues/concerns, we do accept returns and will refund your payment (minus any postage charges) if you’re unhappy with your purchase. Please simply contact us to discuss & organise.

If your package is returned to us as it could not be delivered, you will need to cover the cost to redeliver the product if need be, otherwise a refund can be provided, less the original cost of delivery and the return cost.

Q. Where can I find more Olly’s Box awesomeness?

Be sure to follow us on Facebook, Twitter or Instagram for goofy dog pictures, heartwarming videos, DIY tutorials and anything else we dream up!

Sending Olly’s Box your pup’s pic, or tagging your pics on social media with #ollysbox, may get you featured on the Olly’s Box website, Facebook/Twitter/Instagram page or another social media site. Your pup may just be an internet sensation!

For any other questions, or to get in contact with us, please visit our contact us page.