FAQ

What is this all about?

Olly’s Box is, literally, for your dog. Our goal is to delight your dog with a monthly box of the coolest dog products available. We sniff and scamper across the country every month on a hunt for the best toys and treats that will help keep your dog happy and healthy.

Olly’s Box is brought to you by the pup ruvin’ peeps at Woof & Co, and we’re on a mish (mission) to help make dog’s all over Australia & New Zealand happier & healthier.

What is a pupscription?

It’s a secret dog thing, but we’ll share it with you. In the dog world, it is where we deliver a box of goodies to happy pups every month. Don’t yell out “pupscription” around your fur baby; it might just set them off for some crazy excitement! #arfarf

What payment options do I have?

You can pay using Visa, Mastercard or PayPal. Sorry, but we do not accept checks, money orders, bank deposits, or the neighbour’s cat.

I just signed up – what will my dog receive?

Woohoo! Your dog will now receive a box full of the best dog goodies we can get our paws on; from delectable treats and grooming products, to exciting toys to keep your dog stimulated; each box contains carefully selected goodies for you both to enjoy.

We put in serious research and time into building relationships with suppliers who produce only high quality products, and are designed to help make your dog happier and healthier.

Where do your products come from?

We only work with local suppliers for all edible products. Toys, accessories and grooming products are sourced from all over the world to bring your dog only the best stuff to ruv!

When will I get my Olly’s Box?

Olly’s Box is dispatched on the 15th of each month (or the next business day if the 15th falls on a weekend or public holiday). The monthly cut-off date for new orders is the 1st of the month. If you purchased a Barkday Box, Puppy Box, or One-Off Box, we will dispatch within three business days.

What are my delivery options?

Your delivery options are simple – If you order Olly’s Box, we’ll deliver it. If you don’t order Olly’s Box, we won’t deliver it (#arfarf). We deliver via Australia Post, and numerous Couriers (depending on where you are located), and your pup’s order will usually take between 2 and 15 business days to arrive once dispatched. Deliveries to New Zealand can take a little longer.

Where does Olly’s Box deliver to?

We deliver all over Australia and New Zealand.

Will I be able to track my delivery?

Within Australia, absolutely! We’ll email tracking deets to you as soon as your Olly’s Box is dispatched. Deliveries to New Zealand may not always be trackable.

Is a signature required?

Yes and no. It depends on what you select when signing up. By default, Australia Post will require a signature unless you opt for their ‘Safe Drop’ option. Couriers will not require a signature by default. You can change this setting simply by logging into your account. Sorry, but we cannot be held liable for lost or stolen orders, especially if no signature was required for delivery.

When will I be billed?

Your initial payment is processed on the day you join Olly’s Box. All future recurring payments are processed either monthly thereafter, or on the 1st of the month that your subscription renews. All subscriptions auto-renew, including pre-paid purchases/subscriptions.

I love this bone/treat/toy/etc? Where do I buy it/another?

Check out The Pooch Store. If you can’t find what you’re looking for, simply bark at us on Facebook, Twitter, Instagram, or via our contact us page, and we’ll help you out A-SAP.

Which charities do you support?

We have a serious love for dogs and think every dog deserves a loving home. For that reason, we have committed to support rescue organisations all over Australia. You can find out more about who we help here.

Are there any hidden fees?

Nope. It is simply the cost that you agreed to. Delivery is included.

Can I pause or change my pupscriton?

You sure can! Simply reach out to us and we’ll make it happen.

What’s your cancellation policy?

You may cancel your pupscription at any time, simply login here to manage your account. We bet your pup would be happier if you didn’t cancel! Pre-paid accounts can be cancelled, but not refunded.

What about returns?

If we cannot overcome any issues/concerns, we do accept returns and will refund your payment (minus any postage charges) if you’re unhappy with your purchase. Please simply contact us to discuss & organise.

Where can I find more Olly’s Box awesomeness?

Be sure to follow us on Facebook, Twitter or Instagram for goofy dog pictures, heartwarming videos, DIY tutorials and anything else we dream up!

Sending Olly’s Box your pup’s pic, or tagging your pics on social media with #ollysbox, may get you featured on the Olly’s Box website, Facebook/Twitter/Instagram page or another social media site. Your pup may just be an internet sensation!

For any other questions, or to get in contact with us, please visit our contact us page.